Objective:

  • Figure out why credit notes/invoices/payments/contacts are not syncing
  • Review Bill Syncing errors
  • Where can I find Quickbooks errors
  • Where can I find Xero errors

Environment:

  • Syngency
  • Quickbooks Online
  • Xero

Additional Information:

  • Note: there may be multiples pages of errors; you can find these by using the page numbers and navigation errors.
  • Errors will only display after the sync has completed and if it failed to bring data over from Syngency.
  • Initial sync can take up to 24 hours to complete
  • For a full list of Quickbooks Error codes, and how to troubleshoot them, see here.

Procedure:

  1. Go to Settings (the gear icon)
  2. Click on Bill Syncing
  3. Select either Xero or Quickbooks Online from the subtab
  4. Scroll to the very bottom of the page and check for any Sync failures or relevant error messages.
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