We know support issues can sometimes be a little hard to explain.
By sending us a screenshot of your issue could help you explain and save you time.
Follow the links below to learn how to easily take a screenshot with a Mac or PC.
How to screenshot with a Mac:
https://support.apple.com/en-us/HT201361
How to screenshot with a PC:
http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
Simply attach your screenshot with your support query and we’ll help you as soon as we can!