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Admin: Managing Syngency Agency Subscription Payments (and Billing)

This article is for Agency Admins and explains how to manage your Syngency Agency subscription (payments and billing)

Anna avatar
Written by Anna
Updated over a week ago

Subscriptions are available on a monthly or annual basis and are charged in advance of the specified period and continue until cancelled, automatically renewing at the same day/time in each subsequent period.

After the initial charge begins your Subscription, our automated billing system will make the next charge at approximately the same day/time in the next applicable period.

Example: A monthly subscription that begins on the 15th of the month will be charged again on the 15th of the next month. An annual subscription that begins on the 22nd of the month will be charged again on the 22nd of the same month in the next year.


Note: Subscriptions beginning on the 29th through the 31st of any month may charge a day earlier in certain subsequent months depending on the calendar.

We provide a 10% discount off our currently listed pricing for all annual subscriptions.

Our plans and pricing can be found here: https://syngency.com/#pricing

Any feature included with a higher-level plan can be added as an Add-On to a lower-level plan for $50 USD per month.

Example: Accounting integration, which is included free of charge in the Enterprise level plan, can be added to Standard or Premier level plans for $50USD/month.

Additional information:

One general item to note: The Syngency agency management platform’s automated billing system was designed to work with credit cards.


Through our billing partner Stripe, depending on the specific region of the world we may be able to offer the ability to utilize other payment methods such as debit cards, third-party payment applications (ex: Cash App), or to link outside bank accounts to your subscription account. We do this as a courtesy to our customers to provide them with additional payment options.

Third-party payment applications and outside bank accounts work best when the account holder is present and can “approve” that transaction at the time of presentation. These alternate payment methods are not designed to work well with automated recurring monthly billing systems and often decline those charges if the account holder is not present to provide an approval.


If you wish to use something other than a credit card as your primary payment method, we recommend that you monitor your billing account and if necessary, you may need to manually remit your subscription payments to ensure they are made successfully and on time.

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