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"Business Validation Error" when syncing talent profiles with QuickBooks

A new QuickBooks feature prevents Syngency from updating vendors

Martin Riggs avatar
Written by Martin Riggs
Updated over a week ago

Intuit has introduced a new service called the QuickBooks Business Network, which lets QuickBooks vendors enter their preferred payment information directly.

However, once the vendor is connected, Syngency (and other API apps connected to QuickBooks) is unable to update the vendor, and QuickBooks returns the following error message when saving the talent's profile:

There are two solutions for this: disconnect the individual vendor from the QBN, or disable it for your QuickBooks account entirely.

Disconnect a Vendor from the Business Network

  1. Sign in to your QuickBooks Online account as a Primary Admin or Admin (Company Admin).

  2. Navigate to Expenses → Vendors.

  3. Look for the Business Network icon or an "Invite sent" badge next to that business.

  4. Click on this icon or badge, and then select “Remove”, followed by “Remove” again to confirm.

This action removes the network connection. The vendor and their payment details remain, but they're no longer able to update them via the Business Network.

Disabling Business Network for your QuickBooks account

  1. Go to Settings (gear icon) → Account and settings.

  2. Open the Advanced tab.

  3. Scroll to the Business Network section.

  4. Toggle it to Off, then click Save and Done.

Once turned off:

  • Others in the network can’t search for or find your business anymore.

  • Your existing connections will still see your previously shared contact details, but automated updates will no longer apply.

  • Features like Accounts Payable (AP) Automation will no longer work for your company until you turn visibility back on.

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