Note: Some technical ability is required to carry out the instructions in this article. If you are unsure how to access your domain's DNS, or how to make these changes, just let us know via Intercom and we can help.
When you first get started with Syngency, all emails sent from your account – whether they're packages, invoices, booking confirmations, etc. – are sent on your behalf from a firstname.lastname@example.org email address. Your name is still used in the From field, and the Reply-To is your email address, but the actual email comes from this address.
Because of this, emails can often be caught by spam filters or by junk mail rules, as many servers don't trust an email that has different From and Reply-To addresses.
By adding two small changes to your email domain's DNS record, Syngency is able to send email using the same domain name email address you use in your email program, which avoids a lot of these issues. Follow the steps below to do this.
Adding your email domain in Syngency
You will want to add the domain you currently send email from to the list of domains associated with your account. You can do this from Settings > Domains:
You can then enter the name of your email domain in the New Domain field, and click Add Domain:
Once it appears in the list, click the checkbox in the Email column to set it as your email domain:
You will see an activity indicator appear briefly, before an alert icon appears in the Verified column. If you hover over this icon with your mouse, you will see a tool tip reading "Verification required".
Click on this to open the Verify Domain dialog:
Making changes to your DNS
The exact procedure for this next step will vary, depending on the company you use to host your email domain. This could be GoDaddy, Register.com, NameCheap, or any other. If you need help, we recommend passing the link to this article to one of your domain registrar's support team, and they can help you with these steps.
You will need to login to your account on your domain registrar's site, and find the section where you can edit your domain's DNS records. Once you have done that, you will need to make two DNS changes:
Change 1: Connecting to Syngency's email service
You'll need to add a new TXT record to the DNS, with the Record Name and Record Value copied from the Verify Domain dialog (above).
Once you have done this, you may need to wait up to 24 hours for the changes to update in your DNS.
You can check if the changes were successfully updated by reopening the Verify Domain dialog, and clicking the Verify Now button. If the status changes to Verified, then the process is complete.
With your domain successfully verified, Syngency will send all email from your email domain, and it will be "trusted" with other email servers.
Change 2: Authenticating email with SPF
Sender Policy Framework (SPF) is an email validation standard that's designed to prevent email spoofing. Domain owners use SPF to tell email providers which servers are allowed to send email from their domains which helps prevent your emails being marked as spam by receiving email servers.
If you don't already have an SPF record, add a new TXT record to the DNS, with either a blank name, or an @ symbol (this depends on your DNS service). The value of this record should be:
v=spf1 include:amazonses.com ~all
If your domain already has an SPF record, you can add the following value to the existing record:
It's important to get this right to avoid email issues. A malformed SPF record or multiple SPF records could affect your email service.