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"Feature Not Supported Error" when invoicing a booking

Typically accompanied by "We're sorry. This feature is not included in your QuickBooks Online Simple Start subscription."

Ryan Marshall avatar
Written by Ryan Marshall
Updated over 7 years ago

After connecting Syngency to your QuickBooks account, you may encounter this message when attempting to sync a booking.

This occurs because Syngency requires at least the QuickBooks Online Essentials plan:
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​https://quickbooks.intuit.com/pricing/

The QuickBooks Online Simple Starter plan is not supported, as it does not offer support for Bills, which are created for each model in the booking when it is invoiced.

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