Objective:
Combining duplicate Contacts in Quickbooks Online
Merging an original Quickbooks Contact with a Contact in Quickbooks created by the Syngency sync
Environment:
Syngency
Quickbooks Online
Additional Information:
Please note that when merging the Contacts you must ensure that the Contact with the Syngency ID(ex. Syngency 1234567) is the one that remains active. The original Contact in Quickbooks is the one that will need to be merged into the one with the Syngency ID.
Procedure:
Within Quickbooks navigate to John Doe
Select Edit
Copy John Doe within the Display name as field
Navigate to the original John Doe in Quickbooks Online
Select the Edit button
Paste John Doe into the Display name as field
Select to save the Contact
Select Yes within the prompt that asks if you would like to merge Contacts