Trust Transactions Not Syncing to Quickbooks Online with Sync Error Code: (6140)

Issue:

• Trust Transactions Not Syncing to Quickbooks Online with Sync Error 6140

• Quickbooks Error Code (6140): Duplicate Document Number Error

• Quickbooks Error Code (6140): This number has already been used. DocNumber=(Number) is assigned to Journal Entry

Environment:

• Syngency

Additional Information:

These resolution steps are specific to manually entered Trust Transactions unrelated to payments against Bills or Trust Requests.

Cause:

• A specific setting was enabled in Quickbooks Online resulting in Trust Transaction sync error (6140): Duplicate Document Number Error.

• It could also be caused if a Manual Journal entry was made in Quickbooks and now Syngency is trying to make a new Journal entry with that same number

Resolution:

In Quickbooks Online:

1. Select Settings

2. Select Advanced Settings

3. Disable “Warn if duplicate journal number is used”

In Syngency:

1. Select Settings

2. Select Bill Syncing

3. Locate the Error Code by scrolling down

4. Click Retry

5. Wait for the next sync cycle to re-sync.

6. If the steps above don't work, the manual journal entry may have to be deleted.