Quickbooks Error Code: (6480)

Issue:

• Quickbooks Error Code (6840): You can not delete this transaction because it is matched to a transaction that was downloaded into a different account

Environment:

• Syngency

• Bill Syncing

• Quickbooks Online

Additional Information:

• For a full list of Quickbook Error Codes click here.

• This issue occurs when a firm disconnects a QBO account from Syngency, then connects a new account, then attempts to edit a transaction.

Resolution:

Manually edit the Quickbooks transaction to match any changes made in Syngency.