# Syngency Help Center

> Help center for Syngency

## Getting Started

- [Customizing Your Dashboard](https://support.syngency.com/en/articles/4181547-customizing-your-dashboard.md): Select your dashboard panels, and then drag-and-drop them into your customized Dashboard layout.
- [Customizing your Account Settings](https://support.syngency.com/en/articles/1014806-customizing-your-account-settings.md): Tailor Syngency to your own personal preferences in "My Account"
- [Customizing your Calendar view](https://support.syngency.com/en/articles/1586448-customizing-your-calendar-view.md): View by booking or schedule – just your bookings, or everyone's.
- [Set up your email domain](https://support.syngency.com/en/articles/1243013-set-up-your-email-domain.md): A few small changes to your DNS can make a big difference to deliverability for emails sent from Syngency
- [Setting up your Divisions](https://support.syngency.com/en/articles/3903888-setting-up-your-divisions.md): Adding agency-wide Divisions or location specific Divisions
- [Set up your website domain](https://support.syngency.com/en/articles/1014824-set-up-your-website-domain.md): When you're ready to go live with your Syngency website, you'll need to point your domain to the Syngency servers.

## For Agents and Admins

- [Deactivate an Agent Account](https://support.syngency.com/en/articles/5515757-deactivate-an-agent-account.md): Only Accounts with Admin access are able to delete an Agent account
- [Clips](https://support.syngency.com/en/articles/5594406-clips.md): Quickly insert pre-written text clips into your Syngency emails.
- [Locking bookings once they are invoiced](https://support.syngency.com/en/articles/4646454-locking-bookings-once-they-are-invoiced.md): For Admins: Set agent permissions to disable editing of bookings once they are Invoiced.
- [Setting up your team's accounts](https://support.syngency.com/en/articles/1014805-setting-up-your-team-s-accounts.md): Manage your users, their account details, and permissions.
- [Managing your Schedule Types](https://support.syngency.com/en/articles/3942034-managing-your-schedule-types.md): For Admins Only: Customising Schedule Types for Talent
- [Create your first Booking](https://support.syngency.com/en/articles/1014832-create-your-first-booking.md): Creating your first Booking is simple
- [Using Inclusive Fees](https://support.syngency.com/en/articles/5263608-using-inclusive-fees.md): Learn how to use Inclusive Fees to your agency requirements
- [Invoice Splits](https://support.syngency.com/en/articles/5053879-invoice-splits.md): How to split your booking across multiple invoices to bill clients at different stages.
- [Managing agency commission in a booking](https://support.syngency.com/en/articles/4952878-managing-agency-commission-in-a-booking.md): It's easy to change a talent's agency commission on a per-booking basis.
- [Create a Booking directly from a Talent Chart](https://support.syngency.com/en/articles/4906117-create-a-booking-directly-from-a-talent-chart.md)
- [Bookings Overview](https://support.syngency.com/en/articles/1133109-bookings-overview.md)
- [Add Talent to a Booking](https://support.syngency.com/en/articles/1014833-add-talent-to-a-booking.md): Easily add to Talent to any Booking
- [Add a Location to your Booking](https://support.syngency.com/en/articles/1307642-add-a-location-to-your-booking.md): Useful tips on how to best use the Location tab in your Booking
- [How to send a Booking Confirmation](https://support.syngency.com/en/articles/1345178-how-to-send-a-booking-confirmation.md): Booking Confirmation/ Contract which can be emailed to clients
- [Booking Statuses and Schedule Types explained](https://support.syngency.com/en/articles/1014817-booking-statuses-and-schedule-types-explained.md): The differences between Booking Statuses and Schedule Types, and how they are used in Syngency.
- [Why is Sales Tax not charged on my Invoice](https://support.syngency.com/en/articles/1485836-why-is-sales-tax-not-charged-on-my-invoice.md): What to do if Sales tax \(GST/VAT\) is not showing on your invoice
- [Payroll Modes](https://support.syngency.com/en/articles/2528987-payroll-modes.md): Payroll Mode is used when you need to invoice only for agency fees and commissions – typically when payroll companies are involved.
- [Production Roles](https://support.syngency.com/en/articles/1014845-production-roles.md)
- [Add a Talent Schedule to a Booking](https://support.syngency.com/en/articles/1014822-add-a-talent-schedule-to-a-booking.md): Schedules hold the Booking dates and Locations
- [Adding talent fees to a booking](https://support.syngency.com/en/articles/1018917-adding-talent-fees-to-a-booking.md): This article outlines how to add fees to Talent in a Booking
- [Add Expenses to Talent in a Booking](https://support.syngency.com/en/articles/2186554-add-expenses-to-talent-in-a-booking.md): You can easily add Expenses to a Booking, to be reimbursed to the Agency or the Talent
- [Email Talent from a Booking](https://support.syngency.com/en/articles/1538851-email-talent-from-a-booking.md): Emailing Talent Schedule details from a Booking
- [Create an Invoice from a Booking](https://support.syngency.com/en/articles/1524779-create-an-invoice-from-a-booking.md): Invoicing clients from Syngency
- [Send an Invoice from a Booking](https://support.syngency.com/en/articles/1565305-send-an-invoice-from-a-booking.md): Emailing, Dowloading invoice PDF, Profit Summary PDF and attaching documents to an invoice
- [Add an Attachment to an Invoice](https://support.syngency.com/en/articles/2280776-add-an-attachment-to-an-invoice.md): Send Attachments with your Invoice
- [Invoice a different contact to the client in a booking](https://support.syngency.com/en/articles/1014838-invoice-a-different-contact-to-the-client-in-a-booking.md): Sometimes you need to invoice another company, rather than the booking's client.
- [Create Mother Agency Statements \(Bills\)](https://support.syngency.com/en/articles/2387159-create-mother-agency-statements-bills.md): Easily create statements \(bills\) for Mother Agencies who have talent placed with your Agency: what you owe them
- [Linking talent in bookings](https://support.syngency.com/en/articles/3696677-linking-talent-in-bookings.md): Linking talent with common fees and schedules within a booking can make updating information across all talent quick and easy.
- [Duplicating a Booking](https://support.syngency.com/en/articles/2334265-duplicating-a-booking.md): How to create a duplicate of an existing Booking, and move its schedule dates accordingly.
- [Creating Quotes in Your Booking](https://support.syngency.com/en/articles/6023001-creating-quotes-in-your-booking.md)
- [Payment Reminders](https://support.syngency.com/en/articles/6450342-payment-reminders.md): Syngency can automatically email reminders to your client for unpaid invoices.
- [Create a new Casting Call](https://support.syngency.com/en/articles/1014816-create-a-new-casting-call.md): Creating a casting call and adding timeslots
- [Create a package from a Casting Call](https://support.syngency.com/en/articles/1014831-create-a-package-from-a-casting-call.md): You are able to create packages from your existing Casting Call
- [Create a Booking from a Casting Call](https://support.syngency.com/en/articles/1014803-create-a-booking-from-a-casting-call.md): You can easily create a new Booking from an existing Casting Call
- [Creating a Casting Call with Submission Media](https://support.syngency.com/en/articles/3809088-creating-a-casting-call-with-submission-media.md): Send out a Casting Call request for submission media \(ie Self-Tape/Video\)
- [Add Recipients to a Casting Call](https://support.syngency.com/en/articles/1014830-add-recipients-to-a-casting-call.md): Select which individual talent, divisions, or groups will receive the Casting Call
- [Add Groups to a Casting Call](https://support.syngency.com/en/articles/1202788-add-groups-to-a-casting-call.md): Send different groups of attachments and session details to your recipients.
- [Send a Casting Call to recipients](https://support.syngency.com/en/articles/1014825-send-a-casting-call-to-recipients.md): Easily email your talent Casting Calls
- [Downloading Subsmission Media from a Casting Call](https://support.syngency.com/en/articles/3779802-downloading-subsmission-media-from-a-casting-call.md)
- [Add Locations & Sessions to a Casting Call](https://support.syngency.com/en/articles/1014813-add-locations-sessions-to-a-casting-call.md)
- [Add Notes & Attachments to a Casting Call](https://support.syngency.com/en/articles/1014808-add-notes-attachments-to-a-casting-call.md)
- [Adding and Searching Talent Tags](https://support.syngency.com/en/articles/5641324-adding-and-searching-talent-tags.md)
- [Add new talent](https://support.syngency.com/en/articles/1014807-add-new-talent.md): Add new talent in four simple steps:
- [Managing Talent in Divisions](https://support.syngency.com/en/articles/3903786-managing-talent-in-divisions.md): The Divisions tab is where you can add, remove, and transfer talent between your divisions and set headshots.
- [Activate talent accounts for entire Divisions, Offices or Groups](https://support.syngency.com/en/articles/4427455-activate-talent-accounts-for-entire-divisions-offices-or-groups.md): Activate talent accounts en-masse across Divisions, Offices, or Groups for the Talent Portal and Mobile App
- [Importing Talent and Contacts](https://support.syngency.com/en/articles/1619436-importing-talent-and-contacts.md): Use our import templates to load your existing talent and contact data into Syngency
- [Add a bookout/lockout for a talent](https://support.syngency.com/en/articles/1014809-add-a-bookout-lockout-for-a-talent.md): When talent aren't available to be booked, you can add a lockout to prevent them from being double-booked
- [Activate a talent's account for the Talent Portal and Mobile App](https://support.syngency.com/en/articles/2400966-activate-a-talent-s-account-for-the-talent-portal-and-mobile-app.md): Activate a talent's Syngency account, so they can access the Talent Portal and Syngency Mobile app.
- [Add an Agency list to your Talent](https://support.syngency.com/en/articles/2387150-add-an-agency-list-to-your-talent.md): Easily add an Agency list to your Talent \(Placement or Mother Agency\)
- [Export Talent and Contact details](https://support.syngency.com/en/articles/1499697-export-talent-and-contact-details.md): An administrative account is needed to do this
- [Skills](https://support.syngency.com/en/articles/1107520-skills.md): Manage skills and skill categories for your talent
- [Do a Talent Search using specific parameters](https://support.syngency.com/en/articles/1858186-do-a-talent-search-using-specific-parameters.md): Searching for talent by Skill, Height, Shoe Size and more
- [How to activate logins for family members sharing the same email address](https://support.syngency.com/en/articles/3080211-how-to-activate-logins-for-family-members-sharing-the-same-email-address.md): If more than one talent share the same email address, they will need to create an email alias as their Primary Email in Syngency.
- [How to create mother agency invoices](https://support.syngency.com/en/articles/2095279-how-to-create-mother-agency-invoices.md): Easily create invoices for talent placed with other agencies
- [How can I change sizing units for my talent?](https://support.syngency.com/en/articles/6020493-how-can-i-change-sizing-units-for-my-talent.md)
- [Bulk Edit Talent](https://support.syngency.com/en/articles/8397081-bulk-edit-talent.md): Mass select and edit Talent: Divisions, Groups, Tags, and Published Status
- [Talent Settings Explained](https://support.syngency.com/en/articles/10812239-talent-settings-explained.md): What the different Settings do in Talent Profile
- [Creating a comp card from gallery images](https://support.syngency.com/en/articles/4837232-creating-a-comp-card-from-gallery-images.md): It's easy to create a great-looking comp card PDF from your gallery images.
- [Create a Talent Headshot from a Gallery](https://support.syngency.com/en/articles/1987916-create-a-talent-headshot-from-a-gallery.md): Create a new headshot from any image in a talent's gallery.
- [Help! Uploaded images are displaying with their colour washed out](https://support.syngency.com/en/articles/2925163-help-uploaded-images-are-displaying-with-their-colour-washed-out.md): Quick guide on the the best colour space \(sRGB\) for uploaded images to web in order to retain colour
- [How Divisions and Galleries work together](https://support.syngency.com/en/articles/3634127-how-divisions-and-galleries-work-together.md): It's important to understand the differences between galleries and their associations with divisions.
- [Link YouTube and Vimeo clips to your video galleries](https://support.syngency.com/en/articles/2994865-link-youtube-and-vimeo-clips-to-your-video-galleries.md): Publicly available YouTube and Vimeo clips can easily be linked to video galleries in Syngency.
- [Set a new thumbnail for your video](https://support.syngency.com/en/articles/3048197-set-a-new-thumbnail-for-your-video.md): Sometimes a thumbnail won't load, has appeared as the default "stripes" thumbnail, or isn't the one you want. Here's how to change it.
- [Creating a new gallery](https://support.syngency.com/en/articles/1984023-creating-a-new-gallery.md): Creating an Image, Audio or Video Gallery
- [Copy or move files between galleries](https://support.syngency.com/en/articles/3012125-copy-or-move-files-between-galleries.md): Useful if you have a select number of files in an Archived gallery which you would like to publish.
- [Publish an archived gallery](https://support.syngency.com/en/articles/2001008-publish-an-archived-gallery.md)
- [Uploading files to your gallery](https://support.syngency.com/en/articles/1984269-uploading-files-to-your-gallery.md)
- [Media Uploads Galleries](https://support.syngency.com/en/articles/8280986-media-uploads-galleries.md): Purpose of Media Uploads Galleries
- [Merging Contacts](https://support.syngency.com/en/articles/2283661-merging-contacts.md): Easily merge duplicate contacts for the same client or company into one.
- [Billing Departments](https://support.syngency.com/en/articles/2626743-billing-departments.md): Create a department for your contacts which can be automatically emailed each invoice.
- [Packages: Casting & Gallery Packages Explained](https://support.syngency.com/en/articles/9524979-packages-casting-gallery-packages-explained.md)
- [How to create a Package](https://support.syngency.com/en/articles/1766380-how-to-create-a-package.md)
- [How to add Talent to a Package](https://support.syngency.com/en/articles/1766567-how-to-add-talent-to-a-package.md)
- [How to populate a Gallery Package](https://support.syngency.com/en/articles/1766591-how-to-populate-a-gallery-package.md)
- [How to add Talent Notes to a Casting Package](https://support.syngency.com/en/articles/1766379-how-to-add-talent-notes-to-a-casting-package.md)
- [How to add Talent Notes to a Gallery Package](https://support.syngency.com/en/articles/1766616-how-to-add-talent-notes-to-a-gallery-package.md)
- [Reports - an Overview](https://support.syngency.com/en/articles/3935437-reports-an-overview.md)
- [Agency Commission/Agency Fee Default Settings](https://support.syngency.com/en/articles/5270328-agency-commission-agency-fee-default-settings.md): Understanding Agency Commission & Agency Fee defaults and customisations
- [Securing your account with Two-Factor Authentication](https://support.syngency.com/en/articles/4555499-securing-your-account-with-two-factor-authentication.md): Add an extra layer of security for your \(and your agency's\) Syngency account.
- [Dashboard: Reminders](https://support.syngency.com/en/articles/3682224-dashboard-reminders.md): How to set Reminders for your Dashboard
- [Opening items in a new tab](https://support.syngency.com/en/articles/1765661-opening-items-in-a-new-tab.md): Save time and never lose your place with this helpful tip.
- ["Right-click" context menus](https://support.syngency.com/en/articles/1765702-right-click-context-menus.md): Use your right mouse button throughout Syngency to open a quick list of helpful actions
- [Sending one-off emails to your talent and contacts](https://support.syngency.com/en/articles/2546163-sending-one-off-emails-to-your-talent-and-contacts.md): Easily reach all/some of your talent and/or contacts with an email sent directly from your Syngency account
- [Using the date picker](https://support.syngency.com/en/articles/1014802-using-the-date-picker.md): Quick tips on finding and selecting the date you're looking for, fast.
- [Adding attachments](https://support.syngency.com/en/articles/1014815-adding-attachments.md): Store important files with your bookings, contacts, and models
- [Why you should Terminate rather than Delete a Talent Profile](https://support.syngency.com/en/articles/2366497-why-you-should-terminate-rather-than-delete-a-talent-profile.md): Implications of Terminating vs Deleting talent profiles
- [Agents: How to Add your Syngency Admin Sign-In as a Shortcut to your Smartphone or Tablet.](https://support.syngency.com/en/articles/3475228-agents-how-to-add-your-syngency-admin-sign-in-as-a-shortcut-to-your-smartphone-or-tablet.md): Fastest route to your Syngency admin site online
- [Introducing Tasks](https://support.syngency.com/en/articles/4969643-introducing-tasks.md): Tasks are a quick, easy way to keep track of reminders, actionable items, and deadlines for you and your team.
- [Managing Task Types](https://support.syngency.com/en/articles/4973239-managing-task-types.md): How to manage your different types of tasks
- [Creating a Task](https://support.syngency.com/en/articles/4973229-creating-a-task.md): How to create your first task, and some helpful tips on how to manage your tasks.

## Talent Portal

- [Introducing the Syngency Talent Portal \(Desktop Version\)](https://support.syngency.com/en/articles/1818036-introducing-the-syngency-talent-portal-desktop-version.md): A complete Overview for Desktop and Laptop computers.
- [Talent Portal Login](https://support.syngency.com/en/articles/3703756-talent-portal-login.md): How to Login to the Talent Portal
- [Setting up your Profile](https://support.syngency.com/en/articles/3703751-setting-up-your-profile.md): How to edit and update your Syngency Talent Profile.
- [Adding Bookouts to Sygency](https://support.syngency.com/en/articles/3703747-adding-bookouts-to-sygency.md): Creating a Bookout in the Talent App
- [How to upload Images, Videos, and Audio](https://support.syngency.com/en/articles/3703752-how-to-upload-images-videos-and-audio.md): How to upload Images, Videos & Audio in the Talent Portal
- [How to Upload a Self Tape](https://support.syngency.com/en/articles/2887401-how-to-upload-a-self-tape.md): Quick guide for Talent on uploading a self tape through a Casting Call
- [Resizing and compressing videos for upload](https://support.syngency.com/en/articles/5518839-resizing-and-compressing-videos-for-upload.md): Useful apps for resizing and compressing your video submissions before uploading them to Syngency.

## Talent App

- [Introducing the Syngency Talent App](https://support.syngency.com/en/articles/1789287-introducing-the-syngency-talent-app.md): Your complete guide to downloading, signing into, and using Syngency's mobile talent app on your phone or tablet.
- [Syngency Talent App Walkthrough](https://support.syngency.com/en/articles/6063656-syngency-talent-app-walkthrough.md): View a video walkthrough of our new Syngency Talent App.
- [Talent App Login](https://support.syngency.com/en/articles/5666460-talent-app-login.md): How to login to the Syngency mobile app
- [Managing your Schedule \(Mobile\)](https://support.syngency.com/en/articles/5684117-managing-your-schedule-mobile.md): Viewing and managing your schedule in the Syngency Talent mobile app.
- [Messaging on the Syngency App \(Mobile\)](https://support.syngency.com/en/articles/5684169-messaging-on-the-syngency-app-mobile.md): Messaging on the Syngency Talent Portal \(Mobile\).
- [Viewing and Updating Your Galleries \(Mobile\)](https://support.syngency.com/en/articles/5684211-viewing-and-updating-your-galleries-mobile.md): View your galleries and upload new media on the Syngency mobile app.
- [Viewing and Updating Your Profile \(Mobile\)](https://support.syngency.com/en/articles/5684044-viewing-and-updating-your-profile-mobile.md): Viewing and updating your Syngency Talent Profile on the mobile app.
- [What do I do if I forgot my password? \(Mobile\)](https://support.syngency.com/en/articles/6004769-what-do-i-do-if-i-forgot-my-password-mobile.md): Follow these instructions if you've forgotten your password and need to login to the mobile Syngency Talent App.
- [Adjusting Notifications on the Syngency Mobile App](https://support.syngency.com/en/articles/6004855-adjusting-notifications-on-the-syngency-mobile-app.md): If you want to enable to change any push notifications from the Syngency Mobile App, follow these directions
- [Adding additional Accounts to Mobile App](https://support.syngency.com/en/articles/8168569-adding-additional-accounts-to-mobile-app.md): You are able to add multiple Agency accounts to your Sygency Mobile App

## Popular

- [Syngency overview](https://support.syngency.com/en/articles/5513069-syngency-overview.md): A video walk-through of the Syngency platform
- [What do I do if I forgot my password?](https://support.syngency.com/en/articles/2366474-what-do-i-do-if-i-forgot-my-password.md): What to do if you cannot remember your password
- [Need help? Take a screenshot.](https://support.syngency.com/en/articles/1014801-need-help-take-a-screenshot.md): Sending our support team a screenshot helps us understand your question, and answer it quickly.

## Website

- [Redirects](https://support.syngency.com/en/articles/4480799-redirects.md): Managing redirects is an important task for keeping your website's SEO rating high, and avoiding "page not found" issues.
- [Instagram follower counts and feeds](https://support.syngency.com/en/articles/6378352-instagram-follower-counts-and-feeds.md)
- [Templates](https://support.syngency.com/en/articles/1014811-templates.md): An overview of Syngency's website templates, which allow you to control the look and functionality of your Syngency website.
- [Website URLs](https://support.syngency.com/en/articles/1014821-website-urls.md): Syngency websites have a pre-defined structure and name-spacing, to ensure consistent, canonical, SEO-optimised URLs.
- [Using the read-only public API](https://support.syngency.com/en/articles/8923104-using-the-read-only-public-api.md): Simple read-only API is available for use with third-party integrations.
- [Changing Published Division Names](https://support.syngency.com/en/articles/9774542-changing-published-division-names.md): Published Division names are linked with Talent Profile URLs
- [Hide your Syngency website from Google](https://support.syngency.com/en/articles/5196447-hide-your-syngency-website-from-google.md): While you are developing your Syngency website you may want to stop search engines from indexing it.
- [Improving your website's SEO](https://support.syngency.com/en/articles/2945100-improving-your-website-s-seo.md): Well-crafted content, meta descriptions and titles can help boost your website's SEO. Learn to use the fields & Liquid's conditional blocks.
- [Password-protecting pages on your Syngency website](https://support.syngency.com/en/articles/1634605-password-protecting-pages-on-your-syngency-website.md): This snippet of Liquid code will require a password be entered for visitors to access pages, model divisions or profiles.
- [Ordering images for the gallery slider on your website](https://support.syngency.com/en/articles/3676547-ordering-images-for-the-gallery-slider-on-your-website.md): How to ensure your gallery images are ordered to correctly work with a gallery slider on your website.
- [Getting started with Cloudflare](https://support.syngency.com/en/articles/3833755-getting-started-with-cloudflare.md): Cloudflare offers a number of performance and security features for your website, and is free when you host your site with Syngency.
- [Create a new Blog Post](https://support.syngency.com/en/articles/1014826-create-a-new-blog-post.md)
- [Change Talents’ measurement fields](https://support.syngency.com/en/articles/1014804-change-talents-measurement-fields.md)
- [Change or Set Talent display order in a Division](https://support.syngency.com/en/articles/3412634-change-or-set-talent-display-order-in-a-division.md): Set Talent display order in a Division to reflect on your Website
- [Enabling selections for your package template](https://support.syngency.com/en/articles/10310339-enabling-selections-for-your-package-template.md): Syngency's package selections plugin allows clients to make selections and add comments that can be submitted to the agency.
- [Submission](https://support.syngency.com/en/articles/4417288-submission.md): Liquid tags, objects, properties, and variables you can use in the Talent Submission template.
- [Pages](https://support.syngency.com/en/articles/1014810-pages.md): Liquid variables you can use in the Page template
- [Model](https://support.syngency.com/en/articles/1014812-model.md): Liquid objects, properties, and variables you can use on the Model profile template

## QuickBooks, Xero, and other Add-Ons

- [Getting started with Xero](https://support.syngency.com/en/articles/1014844-getting-started-with-xero.md): How to connect Syngency to Xero, and link your chart of accounts.
- [How Syngency works with Xero](https://support.syngency.com/en/articles/2529066-how-syngency-works-with-xero.md): A quick look at what information Syngency syncs with Xero, and how payments in Xero automatically update Syngency in return.
- [Xero - Frequently Asked Questions](https://support.syngency.com/en/articles/2300231-xero-frequently-asked-questions.md): Answers to commonly asked questions about Syngency and Xero.
- [Merging duplicate contacts in Xero](https://support.syngency.com/en/articles/3194223-merging-duplicate-contacts-in-xero.md): Important steps for correctly merging contacts in Xero.
- [Custom References and Line Items in Xero](https://support.syngency.com/en/articles/3617349-custom-references-and-line-items-in-xero.md): Use placeholder codes to specify which Syngency booking fields should be used for References and Line Items in Xero.
- [Xero – Billing Codes](https://support.syngency.com/en/articles/4364947-xero-billing-codes.md): Billing Codes allow you to override the default account defined in your Xero settings for a specific transaction type.
- [Chargebacks and Advances in Xero](https://support.syngency.com/en/articles/3619568-chargebacks-and-advances-in-xero.md): How Talent Chargebacks and Advances are handled in Xero
- [Running a Talent batch payment with Xero](https://support.syngency.com/en/articles/2712079-running-a-talent-batch-payment-with-xero.md): A step-by-step guide to paying your talent via Xero, and having Syngency generate and email their remittance to them.
- [How Syngency works with QuickBooks](https://support.syngency.com/en/articles/5965402-how-syngency-works-with-quickbooks.md): A quick look at what information Syngency syncs with QuickBooks, and how payments in QuickBooks automatically update to Syngency
- [How to Merge Contacts Within QuickBooks Online](https://support.syngency.com/en/articles/4892356-how-to-merge-contacts-within-quickbooks-online.md)
- [How Do I Recover Inactive Classes and Subclasses in QuickBooks Online?](https://support.syngency.com/en/articles/4892354-how-do-i-recover-inactive-classes-and-subclasses-in-quickbooks-online.md)
- [How to Find Your Xero or QuickBooks Online Sync Errors](https://support.syngency.com/en/articles/4892304-how-to-find-your-xero-or-quickbooks-online-sync-errors.md)
- [Handling payroll taxes withheld by clients on talent bills.](https://support.syngency.com/en/articles/4873629-handling-payroll-taxes-withheld-by-clients-on-talent-bills.md): In some circumstances, clients may have already withheld taxes for talent when payment is made. Here's how to accommodate for that.
- [Getting started with QuickBooks](https://support.syngency.com/en/articles/1014839-getting-started-with-quickbooks.md): Syngency can seamlessly sync your invoiced bookings, contact, and talent data with QuickBooks Online. Here's how to get started.
- [Syncing QuickBooks Customers and Vendors with Syngency](https://support.syngency.com/en/articles/2283734-syncing-quickbooks-customers-and-vendors-with-syngency.md): Before you start using Syngency's integration with QuickBooks, be sure to sync your Customers and Vendors with Syngency Contacts and Talent.
- [QuickBooks – Billing Codes](https://support.syngency.com/en/articles/4364971-quickbooks-billing-codes.md): Billing Codes allow you to override the default account defined in your QuickBooks settings for a specific transaction type.
- ["Feature Not Supported Error" when invoicing a booking](https://support.syngency.com/en/articles/1573529-feature-not-supported-error-when-invoicing-a-booking.md): Typically accompanied by "We're sorry. This feature is not included in your QuickBooks Online Simple Start subscription."
- ["Operation Create/Update with Deposit turned off from Sales Deposit preference is not supported" when invoicing a booking.](https://support.syngency.com/en/articles/2360603-operation-create-update-with-deposit-turned-off-from-sales-deposit-preference-is-not-supported-when-invoicing-a-booking.md): Depending on your QuickBooks settings, you may see this message when saving a booking as Invoiced.
- [Merging duplicate vendors and customers in QuickBooks](https://support.syngency.com/en/articles/3224591-merging-duplicate-vendors-and-customers-in-quickbooks.md): Important steps for correctly merging vendors and customers in QuickBooks.
- [Using dynamic fields in your Invoices and Bills](https://support.syngency.com/en/articles/8984656-using-dynamic-fields-in-your-invoices-and-bills.md): Special placeholder tags can be used to insert dynamic data into various parts of your Invoices & Bills.
- ["Business Validation Error" when syncing talent profiles with QuickBooks](https://support.syngency.com/en/articles/12168907-business-validation-error-when-syncing-talent-profiles-with-quickbooks.md): A new QuickBooks feature prevents Syngency from updating vendors
- [Installing the Syngency plugin for WordPress](https://support.syngency.com/en/articles/1014841-installing-the-syngency-plugin-for-wordpress.md): How to download, install, and configure Syngency's WordPress plugin
- [Getting started with MailChimp](https://support.syngency.com/en/articles/1014842-getting-started-with-mailchimp.md)

## Syngency Agency Subscription & Billing

- [Admin: Managing Syngency Agency Subscription Billing](https://support.syngency.com/en/articles/11128686-admin-managing-syngency-agency-subscription-billing.md): This article explains the administrative tools available within the platform to view, modify and update your Syngency subscription
- [Admin: Managing Syngency Agency Subscription Payments \(and Billing\)](https://support.syngency.com/en/articles/11128528-admin-managing-syngency-agency-subscription-payments-and-billing.md): This article is for Agency Admins and explains how to manage your Syngency Agency subscription \(payments and billing\)
- [Admin: Cancel Syngency Agency Account Subscription](https://support.syngency.com/en/articles/11476952-admin-cancel-syngency-agency-account-subscription.md): For Agency Admins Cancelling your Syngency Subscription with immediate effect \(cancels Billing\)

## Syngency Sign

- [Syngency Sign - Video Guides](https://support.syngency.com/en/articles/6881569-syngency-sign-video-guides.md)
- [Getting started with Syngency Sign](https://support.syngency.com/en/articles/6717372-getting-started-with-syngency-sign.md): Connecting your Agency account to Syngency Sign.
- [Creating a template in Syngency Sign](https://support.syngency.com/en/articles/5735843-creating-a-template-in-syngency-sign.md): Before you can start sending Sign documents, you'll need to create a template for them.
- [Configuring your Sign templates in Syngency](https://support.syngency.com/en/articles/5736015-configuring-your-sign-templates-in-syngency.md): Before you can start sending Sign documents from Syngency, you first need to load and configure them in Settings.
- [Editing an uploaded document](https://support.syngency.com/en/articles/7861760-editing-an-uploaded-document.md): Sign provides a quick and easy interface for adding fields to your uploaded documents before sending them.
- [Sending a Sign document from Syngency](https://support.syngency.com/en/articles/5736000-sending-a-sign-document-from-syngency.md): Once you have your Sign templates configured in Settings, you can send Sign documents from any booking, talent or contact profile.
- [Sending a signable deal memo from Syngency](https://support.syngency.com/en/articles/8039584-sending-a-signable-deal-memo-from-syngency.md): Syngency Sign can embed signature fields in your existing deal memo template, so they can be signed by clients quickly and easily.

## Source & Cast For Talent

- [Updating your Source & Cast Profile, including Photos and Video](https://support.syngency.com/en/articles/6613870-updating-your-source-cast-profile-including-photos-and-video.md): Update your information, photos and video on your Source & Cast talent profile.
- [Adding New Profiles on Source & Cast](https://support.syngency.com/en/articles/6613895-adding-new-profiles-on-source-cast.md)
- [Registering for Source & Cast](https://support.syngency.com/en/articles/6362254-registering-for-source-cast.md): Get started with Source & Cast to find your next great role.
- [Submitting on Source & Cast](https://support.syngency.com/en/articles/6362309-submitting-on-source-cast.md): Learn how to submit yourself for roles on Source & Cast.
- [Receiving and Responding to Requests](https://support.syngency.com/en/articles/6365587-receiving-and-responding-to-requests.md): Learn what types of requests you'll see on Source & Cast and how to respond.
- [What do I do if I forget my password? \(Source & Cast\)](https://support.syngency.com/en/articles/6365614-what-do-i-do-if-i-forget-my-password-source-cast.md)
- [Managing your subscription \(Source & Cast\)](https://support.syngency.com/en/articles/6502938-managing-your-subscription-source-cast.md): How to manage \(review, pause, resume\) your subscription on Apple, Google and web.
- [Cancelling a subscription \(Source & Cast\)](https://support.syngency.com/en/articles/6466147-cancelling-a-subscription-source-cast.md): How to cancel your subscription on Apple, Google and web.
- [Updating my profile photo on Source & Cast](https://support.syngency.com/en/articles/9263175-updating-my-profile-photo-on-source-cast.md)
- [Source & Cast: Managing Photos under your Standard Plan](https://support.syngency.com/en/articles/9900415-source-cast-managing-photos-under-your-standard-plan.md): For Talent: Uploading and replacing Images on the Source & Cast Talent platform \(Basic Subscription\)
- [What happens when I submit for a role?](https://support.syngency.com/en/articles/12687805-what-happens-when-i-submit-for-a-role.md): What happens when I submit for a role?
- [How will I know if my submission has been reviewed?](https://support.syngency.com/en/articles/12687813-how-will-i-know-if-my-submission-has-been-reviewed.md): How I will I know if my submission has been seen?
- [Why haven't I had a response to my submission?](https://support.syngency.com/en/articles/12687859-why-haven-t-i-had-a-response-to-my-submission.md): Why haven't I had a response to my submission?
- [Can I decline a role after submitting?](https://support.syngency.com/en/articles/12687892-can-i-decline-a-role-after-submitting.md): Can I decline a role after submitting?

## Source & Cast For Background

- [Source & Cast Tutorial - FULL SITE TRAINING](https://support.syngency.com/en/articles/8984601-source-cast-tutorial-full-site-training.md): Full tutorial of Source & Cast for background casting.
- [Overview Of The Library In Source & Cast](https://support.syngency.com/en/articles/8984598-overview-of-the-library-in-source-cast.md): An overview of the Library section.
- [Creating A Job In Source & Cast](https://support.syngency.com/en/articles/8979143-creating-a-job-in-source-cast.md): How to create a new job.
- [Adding Dates In The Job Calendar In Source & Cast](https://support.syngency.com/en/articles/8984612-adding-dates-in-the-job-calendar-in-source-cast.md): How to add job dates under job calendar.
- [Storing Scripts & Documents In Source & Cast](https://support.syngency.com/en/articles/8984461-storing-scripts-documents-in-source-cast.md): How to store scripts & documents.
- [Overview Of Background In Source & Cast](https://support.syngency.com/en/articles/8984627-overview-of-background-in-source-cast.md): An overview of what is contained within the 'Background' section.
- [Adding Roles In Source & Cast](https://support.syngency.com/en/articles/8984655-adding-roles-in-source-cast.md): How to add roles.
- [Copy From Existing Role In Source & Cast](https://support.syngency.com/en/articles/8984418-copy-from-existing-role-in-source-cast.md): How to copy from an existing role to another role.
- [Viewing Archived Roles In Source & Cast](https://support.syngency.com/en/articles/8984450-viewing-archived-roles-in-source-cast.md): How to view archived roles.
- [Creating Submission Questions In Source & Cast](https://support.syngency.com/en/articles/8984440-creating-submission-questions-in-source-cast.md): How to create mandatory questions for Talent to respond to when submitting themselves on a role.
- [Publish Roles In Source & Cast](https://support.syngency.com/en/articles/8984436-publish-roles-in-source-cast.md): How to publish roles.
- [Unpublish A Role In Source & Cast](https://support.syngency.com/en/articles/8984632-unpublish-a-role-in-source-cast.md): How to remove a role from being seen/submitted on by the Talent.
- [Creating External Submission Links In Source & Cast](https://support.syngency.com/en/articles/8984423-creating-external-submission-links-in-source-cast.md): How to create external submissions links
- [Overview Of Submissions In Source & Cast](https://support.syngency.com/en/articles/8984624-overview-of-submissions-in-source-cast.md): An overview of how the submission area works.
- [Viewing Submissions In Source & Cast](https://support.syngency.com/en/articles/8984452-viewing-submissions-in-source-cast.md): How to view submissions.
- [Creating Permanent Notes Against A Talent In Source & Cast](https://support.syngency.com/en/articles/8984444-creating-permanent-notes-against-a-talent-in-source-cast.md): How to create a permanent note against any Talent submitted into your job.
- [Viewing A Talent Profile In Source & Cast](https://support.syngency.com/en/articles/8984449-viewing-a-talent-profile-in-source-cast.md): How to view a Talent Profile.
- [Selecting Images For Talent In Source & Cast](https://support.syngency.com/en/articles/8984438-selecting-images-for-talent-in-source-cast.md): How to select images from submitted Talent.
- [Uploading An Image For Talent In Source & Cast](https://support.syngency.com/en/articles/8984618-uploading-an-image-for-talent-in-source-cast.md): How to upload an image for a Talent.
- [Selecting Talent For A Role In Source & Cast](https://support.syngency.com/en/articles/8984431-selecting-talent-for-a-role-in-source-cast.md): How to make your selects from submissions.
- [Search & Add Talent From Submissions In Source & Cast](https://support.syngency.com/en/articles/8984648-search-add-talent-from-submissions-in-source-cast.md): How to add Talent into a role from a search within submissions.
- [Worksheet Overview In Source & Cast](https://support.syngency.com/en/articles/8984581-worksheet-overview-in-source-cast.md): An overview of the worksheet area.
- [Viewing By Date In The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984576-viewing-by-date-in-the-worksheet-in-source-cast.md): How to view by date within the worksheet area.
- [Customizing Columns In The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984479-customizing-columns-in-the-worksheet-in-source-cast.md): How to customize columns in the worksheet.
- [Filtering & Editing Worksheet Columns & Cells In Source & Cast](https://support.syngency.com/en/articles/8984586-filtering-editing-worksheet-columns-cells-in-source-cast.md): How to filter, or edit, columns and cells within the worksheet.
- [Overview Of Actions Within The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984594-overview-of-actions-within-the-worksheet-in-source-cast.md): An overview of the additional actions available within the worksheet.
- [Viewing Mix Of Talent From The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984578-viewing-mix-of-talent-from-the-worksheet-in-source-cast.md): How to view your Talent mix from the worksheet.
- [Checking Quota Counts In Source & Cast](https://support.syngency.com/en/articles/8984474-checking-quota-counts-in-source-cast.md): How to check your quotas in the worksheet.
- [Adding Talent Into The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984592-adding-talent-into-the-worksheet-in-source-cast.md): How to add talent within the worksheet.
- [Contacting Talent Via Chat In Source & Cast](https://support.syngency.com/en/articles/8984476-contacting-talent-via-chat-in-source-cast.md): How to contact Talent via the general notice function\(s\) in the worksheet.
- [Making Request From The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984511-making-request-from-the-worksheet-in-source-cast.md): How to make requests from your worksheet.
- [Requesting Info And/Or Media In Source & Cast](https://support.syngency.com/en/articles/8984566-requesting-info-and-or-media-in-source-cast.md): How to request information or media from the worksheet.
- [Checking Availability In Source & Cast](https://support.syngency.com/en/articles/8984471-checking-availability-in-source-cast.md): How to check availability of Talent in the worksheet.
- [Booking Talent In Source & Cast](https://support.syngency.com/en/articles/8984467-booking-talent-in-source-cast.md): How to book Talent from the Worksheet.
- [Sending A General Notice In Source & Cast](https://support.syngency.com/en/articles/8984515-sending-a-general-notice-in-source-cast.md): How to send a General Notice from the worksheet.
- [Tracking Requests From The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984608-tracking-requests-from-the-worksheet-in-source-cast.md): How to track any requests made from the worksheet.
- [Exporting The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984486-exporting-the-worksheet-in-source-cast.md): How to export the worksheet to csv/excel.
- [Creating A Photo Pull In Source & Cast](https://support.syngency.com/en/articles/8984554-creating-a-photo-pull-in-source-cast.md): How to create a photo pull from the worksheet.
- [Creating Skins In Source & Cast](https://support.syngency.com/en/articles/8984572-creating-skins-in-source-cast.md): How to create Skins reports from the worksheet.
- [Sending Calltimes In Source & Cast](https://support.syngency.com/en/articles/8984568-sending-calltimes-in-source-cast.md): How to send calltimes from the worksheet.
- [Editing Calltimes On The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984485-editing-calltimes-on-the-worksheet-in-source-cast.md): How to edit calltimes on the worksheet.
- [Moving Talent Between Dates/Roles In Source & Cast](https://support.syngency.com/en/articles/8984518-moving-talent-between-dates-roles-in-source-cast.md): How to move Talent between dates and/or roles.
- [Other Actions Available On The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984547-other-actions-available-on-the-worksheet-in-source-cast.md): How to do other actions from the worksheet.
- [Adding A Scene Or Location In Source & Cast](https://support.syngency.com/en/articles/8984462-adding-a-scene-or-location-in-source-cast.md): How to add a scene or location.
- [Client Presentations From The Worksheet In Source & Cast](https://support.syngency.com/en/articles/8984590-client-presentations-from-the-worksheet-in-source-cast.md): How to create a client presentation from the worksheet.
- [An Alternate Workflow To Create A Client Presentation In Source & Cast](https://support.syngency.com/en/articles/8984456-an-alternate-workflow-to-create-a-client-presentation-in-source-cast.md): Alternative workflow when creating a Client Presentation.

## New York Fashion Workers Act

- [New York Fashion Workers Compliance Act Overview](https://support.syngency.com/en/articles/11506813-new-york-fashion-workers-compliance-act-overview.md): New York Fashion Worker Compliance Act Overview
- [How Syngency can help you comply with the New York Fashion Workers Act](https://support.syngency.com/en/articles/11511907-how-syngency-can-help-you-comply-with-the-new-york-fashion-workers-act.md): Tips & Tricks on how you can use Syngency to comply with New York Senate Bill S2477A, known as the Fashion Workers Act.

## Projects

- [Importing a brief into Syngency Projects](https://support.syngency.com/en/articles/15351794-importing-a-brief-into-syngency-projects.md): Syngency's Chrome extension allows you to quickly and easily import the details of a casting or brief from a number of top casting websites into a Syngency Project.