Your agency's Syngency account contains a considerable amount of private data, including your talent's tax, social security, bank account, and contact information.

Syngency takes every precaution to ensure this data is securely transmitted and encrypted in our database, but this data is only as secure as your individual user accounts.

This depends on all of your agency's users adhering to basic security best practices.

There are two important steps you can take to ensure this:

  • Make sure all users use strong passwords on their accounts.

  • Enable Two-Factor Authentication for all user accounts.

Two-Factor Authentication (or "2FA" as it is commonly referred to), adds a second step of authentication when you sign into an online service.

If you use Instagram, Google, QuickBooks, Xero, or hundreds of other services, you will no doubt have received an SMS message with a "one-time code" to be entered into the app. This provides an extra layer of security for your account, your agency's account, and the protection of your data.

2FA occurs after you have successfully signed in with your email and password.

You are sent a "one-time password" or six-digit code which expires within a short amount of time, before refreshing with a new code.

You need to enter this code into Syngency before the expiration time elapses.
This unique, time-based code makes the 2FA authentication process highly secure.

Even if someone discovers your sign-in details, they won't be able to proceed past this second step of authentication, as only you have access to it.

Syngency uses Google Authenticator – a mobile app available for iOS and Android – for 2FA verification.


You can also use a variety of other authentication apps if you prefer, you'll just need to scan the QR code in Step 3 below.

How to activate 2FA

1. Download the Google Authenticator app for iOS or Android.

2. Open the My Account page in Syngency:


3. In the Security tab, check "Enable Two-Factor Authentication":

4. A modal window will open displaying a QR code. Scan this with your Google Authenticator app, enter the verification code below and click Verify.

5. 2FA is now enabled for your account. The next time you log in, you will be prompted to enter a verification code from Google Authenticator in the same manner:

Once verified, you will be redirected to your Syngency dashboard as usual.

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