For Agents and Admins

A collection of guides to help you navigate each section of your Dashboard.

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69 articles in this collection
Written by Ryan Marshall, Anna von Roy, and Hanson Walker
Bookings

Bookings Overview

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Written by Anna von Roy
Updated over a week ago

Create your first Booking

Creating your first Booking is simple
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Written by Anna von Roy
Updated over a week ago

Add Talent to a Booking

Easily add to Talent to any Booking
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Written by Anna von Roy
Updated over a week ago

Add a Location to your Booking

Useful tips on how to best use the Location tab in your Booking
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Written by Anna von Roy
Updated over a week ago

How to send a Booking Confirmation

Booking Confirmation/ Contract which can be emailed to clients
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Written by Anna von Roy
Updated over a week ago

Booking Statuses and Schedule Types explained

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Written by Ryan Marshall
Updated over a week ago

Why is Sales Tax not charged on my Invoice

What to do if Sales tax (GST/VAT) is not showing on your invoice
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Written by Anna von Roy
Updated over a week ago

Payroll Modes

Payroll Mode is used when you need to invoice only for agency fees and commissions – typically when payroll companies are involved.
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Written by Ryan Marshall
Updated over a week ago

Production Roles

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Written by Ryan Marshall
Updated over a week ago

Link Talent in a Booking

Linked Talent: For bookings where several talent share the same schedule & fee details you can Link talent so updates are only made once
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Written by Anna von Roy
Updated over a week ago

Add a Talent Schedule to a Booking

Schedules hold the Booking dates and Locations
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Written by Anna von Roy
Updated over a week ago

Add Fees to Talent in a Booking

This article outlines how to add fees to Talent in a Booking
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Written by Anna von Roy
Updated over a week ago

Add Expenses to Talent in a Booking

You can easily add Expenses to a Booking, to be reimbursed to the Agency or the Talent
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Written by Anna von Roy
Updated over a week ago

Email Talent from a Booking

Emailing Talent Schedule details from a Booking
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Written by Anna von Roy
Updated over a week ago

Create an Invoice from a Booking

Invoicing clients from Syngency
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Written by Anna von Roy
Updated over a week ago

Send an Invoice from a Booking

Emailing, Dowloading invoice PDF, Profit Summary PDF and attaching documents to an invoice
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Written by Anna von Roy
Updated over a week ago

Add an Attachment to an Invoice

Send Attachments with your Invoice
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Written by Anna von Roy
Updated over a week ago

Invoice a different contact to the client in a booking

Sometimes you need to invoice another company, rather than the booking's client.
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Written by Ryan Marshall
Updated over a week ago

Create Mother Agency Statements (Bills)

Easily create statements (bills) for Mother Agencies who have talent placed with your Agency: what you owe them
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Written by Anna von Roy
Updated over a week ago

Linking talent in bookings

Linking talent with common fees and schedules within a booking can make updating information across all talent quick and easy.
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Written by Ryan Marshall
Updated over a week ago

Duplicating a Booking

How to create a duplicate of an existing Booking, and move its schedule dates accordingly.
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Written by Ryan Marshall
Updated over a week ago
Talent

Activate Talent Portal for Divisions, Offices or Groups

Bulk activate entire Divisions, Offices, or Groups for the Talent Portal and Mobile App
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Written by Hanson Walker
Updated over a week ago

Import Talent and Contacts

Use our import templates to load your existing talent and contact data into Syngency
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Written by Ryan Marshall
Updated over a week ago

Add new talent

Add new talent in four simple steps:
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Written by Anna von Roy
Updated over a week ago

Add a bookout/lockout for a talent

When talent aren't available to be booked, you can add a lockout to prevent them from being double-booked
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Written by Ryan Marshall
Updated over a week ago

Login Enable Talent for the Talent Portal and Mobile App

Setting up Talent to use the Talent Portal
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Written by Anna von Roy
Updated over a week ago

Add an Agency list to your Talent

Easily add an Agency list to your Talent (Placement or Mother Agency)
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Written by Anna von Roy
Updated over a week ago

Export Talent and Contact details

An administrative account is needed to do this
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Written by Anna von Roy
Updated over a week ago

Gallery - How to create a new gallery

Creating an Image, Audio or Video Gallery
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Written by Anna von Roy
Updated over a week ago

Gallery - How to upload images/video/audio to your gallery

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Written by Anna von Roy
Updated over a week ago

Galleries - How Divisions and Galleries work together

It's important to understand the differences between galleries and their associations with divisions.
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Written by Ryan Marshall
Updated over a week ago

Skills

Manage skills and skill categories for your talent
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Written by Ryan Marshall
Updated over a week ago

Galleries - Help! Uploaded images are displaying with their colour washed out

Quick guide on the the best colour space (sRGB) for uploaded images to web in order to retain colour
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Written by Anna von Roy
Updated over a week ago

Galleries - Link YouTube and Vimeo clips to your video galleries

Publicly available YouTube and Vimeo clips can easily be linked to video galleries in Syngency.
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Written by Ryan Marshall
Updated over a week ago

Galleries - Set a new thumbnail for your video

Sometimes a thumbnail won't load, has appeared as the default "stripes" thumbnail, or isn't the one you want. Here's how to change it.
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Written by Ryan Marshall
Updated over a week ago

Create a Talent Headshot from a Gallery

Create a new headshot from any image in a talent's gallery.
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Written by Anna von Roy
Updated over a week ago

Galleries - Copy or move files between Galleries

Useful if you have a select number of files in an Archived gallery which you would like to publish.
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Written by Ryan Marshall
Updated over a week ago

Galleries - Publish an Archived Gallery

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Written by Anna von Roy
Updated over a week ago

Managing Talent in Divisions

The Divisions tab is where you can add, remove, and transfer talent between your divisions and set headshots.
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Written by Hanson Walker
Updated over a week ago

Do a Talent Search using specific parameters

Searching for talent by Skill, Height, Shoe Size and more
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Written by Anna von Roy
Updated over a week ago

How to activate logins for family members sharing the same email address

If more than one talent share the same email address, they will need to create an email alias as their Primary Email in Syngency.
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Written by Ryan Marshall
Updated over a week ago

How to create mother agency invoices

Easily create invoices for talent placed with other agencies
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Written by Anna von Roy
Updated over a week ago